Application
This unit of competency supports the work of swimming pool and spa technicians engaged in servicing domestic, commercial and public swimming pools and spas.
Prerequisites
Nil
Elements and Performance Criteria
1 | Develop knowledge of swimming pool and spa products and services. | 1.1 | Swimming pool and spa product and service knowledge is sourced and updated in line with enterprise. |
1.2 | Swimming pool and spa product and service knowledge is shared with other staff as required in line with enterprise requirements. | ||
1.3 | Comparisons between swimming pool and spa products and services are researched in line with enterprise procedures. | ||
1.4 | Information on competitors’ product and service range and pricing structure is researched in line with enterprise procedures. |
2 | Inform clients about swimming pool and spa products and services. | 2.1 | Swimming pool and spa products and services are evaluated against client requirements in line with enterprise procedures. |
2.2 | Specialised knowledge is used to explain the features and benefits of swimming pool products and services to clients in line with enterprise procedures and industry codes of conduct. | ||
2.3 | Client questions and enquiries regarding swimming pool and spa products and services are answered in line with enterprise procedures and industry codes of conduct. | ||
2.4 | Recommendations on swimming pool product and services are made in line with enterprise procedures and industry codes of conduct. | ||
2.5 | Customers are advised of complementary products or services in line with their identified needs, enterprise procedures, and industry codes of conduct. |
Required Skills
Required skills |
communication skills to interact in an ethical manner with clients from diverse social, economic and cultural backgrounds decision-making and problem-solving skills to match client requirements with appropriate swimming pool and spa products and services literacy skills to read and interpret product reviews, trade publications, and supplier information related to swimming pool products and services numeracy skills to perform calculations and interpret graphical information required to compare price and technical features of swimming pool and spa products and services research skills to identify and locate written and online product information about swimming pools and spas technology skills to explain and demonstrate to clients the operation of swimming pool and spa products Required knowledge commonwealth, state or territory, and local government legislation and regulations impacting on the sale of swimming pool and spa products and services related to: consumer protection dangerous goods environment protection health waste disposal work health and safety customer service principles enterprise policies and procedures in regard to: dealing with client complaints developing product and service knowledge obtaining and analysing client feedback recommending products and services enterprise swimming pool and spa product and service range, features and benefits: swimming pool and spa maintenance, service and repair swimming pool and spa accessories swimming pool and spa chemicals swimming pool and spa components technical advice on swimming pools or spas technical advice on water hydraulics components, spare parts and consumable items for swimming pool and spa systems: automation lighting heating circulation and filtration chlorination cleaning and vacuuming spas spa equipment swimming pool and spa toys water testing water testing kits principles of water hydraulics swimming pool and spa chemical safety sources of product and services knowledge terminology and technical terms for describing the use of swimming pool and spa products and services |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | This unit of competency could be assessed by demonstrating product and service knowledge by providing advice to clients on swimming pool and spa products and services. |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | A person should demonstrate the ability to: apply product and service knowledge to advise clients on swimming pool and spa products and services use questioning, listening and observation skills to determine client requirements apply enterprise policies and procedures in regard to advising client on swimming pool and spa products and services apply industry codes of practice, relevant legislation and statutory requirements in regard to advising client on swimming pool and spa products and services. |
Context of and specific resources for assessment | Assessment of essential underpinning knowledge may be conducted in an off-site context and is to comply with relevant regulatory and Australian Standards’ requirements. Resource implications for assessment include: relevant codes, standards and government regulations a technical reference library with current publications on swimming pool and spa products and services. |
Method of assessment | Assessment methods must: satisfy the endorsed Assessment Guidelines of the CPP07 Property Services Training Package include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application reinforce the integration of employability skills with workplace tasks and job roles confirm that competency is verified and able to be transferred to other circumstances and environments. This unit could be assessed on its own or in combination with other units relevant to the job function. |
Guidance information for assessment | Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support. Assessment processes and techniques should, as far as is practical, take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Swimming pool and spa products and services include: | swimming pool and spa maintenance, service and repair swimming pool and spa accessories swimming pool or spa chemicals swimming pool and spa components technical advice on swimming pool or spa components, spare parts and consumable items for swimming pool and spa systems: automation chlorination circulation and filtration cleaning and vacuuming heating lighting spas spa equipment swimming pool and spa toys water testing water testing kits. |
Sources of product and service knowledge include: | conferences conventions consumer evaluations client feedback drawings enterprise-based training government agencies industry associations industry publications internet manufacturer and supplier websites marketing studies product and service reviews product and service trials supplier documentation swimming pool and spa builders swimming pool and spa technicians supplier representatives technical reviews trade publications tradespeople. |
Swimming pool and spa product and service knowledge includes: | after-sales service and support availability benefits brand options common faults and troubleshooting comparative products and services consumer reports construction process consumables country of manufacture demonstration of products energy use environment protection features feedback received by users handling and storage requirements installation and set up legislative and regulatory requirements manufacturer requirements operation potential hazards price product codes quality certification repair risks safe handling, transport, disposal and storage requirements safety features safety requirements servicing requirements spare parts suppliers technical data: capacity dimensions rate material metric or imperial units pressure velocity volume weight time-saving features trends and positions of products and services use-by dates warranties. |
Staff includes: | full-time, part-time or casual people from a range of cultural, social and ethnic backgrounds people with a range of responsibilities and job descriptions people with varying degrees of language and literacy sales staff technical staff trainees under contract. |
Pricing structure includes: | bulk purchase discounts loyalty programs mark-downs pricing procedures, including GST requirements sales reductions service contracts. |
Client requirements include: | accreditation after-sales service availability certification ease of use energy use environmental impact place of manufacture price quality reliability safety skills or qualifications of service provider technical information warranties waste generation and disposal. |
Client questions and enquiries include: | after-sales service availability benefits comparative products and services environment protection features limitations operation price problems quality safety technical features technical support troubleshooting use warranties. |
Recommendations may take into account: | availability client requirements price product and service knowledge. |
Sectors
Unit sector | Swimming pool and spa service |
Employability Skills
This unit contains employability skills.
Licensing Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.